Support Center
If you have an issue with your account, plan, payment, refund, app or international connection, submit a ticket from the user dashboard. Your case history and follow-up replies stay together, making it easier to track progress.
Contact Options
Tickets are best for issues that require checking account status, order records, app settings or connection behavior. Email and Telegram options are available only when valid contact details are published.
For account access, plan status, payment results, refund requests, subscription access, app connections and international route feedback. After logging in, you can add details and view replies in the same ticket.
Open the Ticket CenterNo public email address is listed in the current service facts, so this page does not display an email option. For a written explanation, use the ticket body and keep the support record there.
No public Telegram account is listed in the current service facts, so this page does not display a Telegram link. Submit account, order and connection issues through dashboard tickets.
Issue Types
A clear issue type helps reduce back-and-forth. Keep each ticket focused on one matter and describe the page status or connection behavior you currently see.
For login problems, plan status not updating, a missing subscription or checking the remaining days after an upgrade. For mid-cycle upgrades, the price difference is converted into remaining days.
Alipay, WeChat Pay and USDT are supported. Include the payment method used and the order page status; refund requests are handled under the 60-day no-questions-asked refund policy.
For importing, connecting and choosing routes on Windows, macOS, iOS, Android or Linux. Include your platform, target region and the complete error message.
What to Expect
Tickets are handled in submission order. Routine account and order issues are answered after the relevant status is checked. Connection issues in specific regions may require reviewing the platform, network environment, target service and error details, so handling time varies with complexity.
This site does not promise a fixed response time. Check updates in the dashboard ticket center after submitting, and avoid opening duplicate tickets for the same issue. If support requests more information, reply in the original ticket to preserve the full context.
Monthly plans include ¥9.9/month with 60GB, ¥18/month with 250GB and ¥28/month with 500GB. Data resets monthly on the activation date; for mid-cycle upgrades, the price difference is converted into remaining days.
Data packages are ¥158/300GB, ¥358/1000GB and ¥658/3000GB. They remain valid until used and never expire. If the dashboard does not match your selected plan, include the order page status in your ticket.